Returns & Exchanges
We want you to love your custom-framed art, which is why we offer a 100% happiness guarantee on every order. If your frame arrives damaged or doesn't meet your expectations, we will work with you to make it right through a replacement or refund.
Contact Support
Reach out to our customer experience team within 30 days of receiving your order to initiate a return or report an issue.
Review and Approval
Send us a photo of the item if it arrived damaged so we can quickly process a complimentary replacement or repair.
Package Your Frame
If a return is required, we will send you a pre-paid shipping label and specific packaging instructions to protect your custom woodwork.
Refund or Replacement
Once your return is received at our studio, we will issue a full refund to your original payment method or ship out your new handcrafted frame.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing